Experts in benefit & professional tenants
When it comes to dealing with these types of tenants, this is what we specialise in. We do not do student lets, we do what we are good at and that is benefit and professional tenants.
We offer the highest level of service that is essential in making sure that your tenant is settled in your property. 24 hour maintenance shows we believe your tenants are important and our maintenance team is available 24 hours a day, 365 days a year.
Every quarter we send out a newsletter to your tenants to keep them informed of any changes and also keep them involved with the NGU Homelettings tenant community. In these newsletters we do things such as prizes for the most improved properties or the most improved gardens in the summer. While we can’t measure the success of such schemes in improving tenant retention, all of these little things aid us in this process.
We ask tenants to rate us
On a monthly basis we text all of our tenants to get them to rate our services out of 10. We believe in the importance of this score so much so that our operations team bonus is linked to this monthly score.
Local Housing Allowance Tenants
We are experts in Housing Benefits. All Housing Benefit paperwork is completed before a new tenant moves in. We will print out the necessary forms or go on line with the tenants at a HOME VISIT to make sure there is no delay in benefit payments due to missing information.
We achieve direct payment of Housing Benefits 99.9% of the time.
We truly understand Housing Benefits and how to “maximise rents” or “super max rents” through the use of Housing Benefits. To find out how we can achieve a higher rent for a Housing Benefit tenant than a professional tenant, please get in touch.
Help and advice from our experienced and friendly team is just one step away: