Deposits - how to claim back your deposit at the end of your tenancy agreement
Deposit Protection Service Information:
From the 6th April 2007, by law all deposits taken from a tenant(s) on an assured short hold tenancy agreement must be lodged with a tenancy deposit protection scheme. Your deposit has been lodged with the Deposit Protection Service (DPS).
At the FINAL MOVE OUT, an NGU Homelettings representative and you will agree how your deposit should be divided. Upon this being agreed a 5 digit repayment ID code will be needed from you and given to the NGU Homelettings representative so your deposit repayment can be processed.
Deposits will be withheld until NGU Homelettings have confirmation from:
• The local authority that they have the correct liable date for council tax.
• All housing benefits have been paid correctly and no overpayment has been raised.
Once the above has been confirmed, all deposits are repaid within 11 calendar days of the correctly completed acceptance forms being received by the DPS (no rent can be outstanding for this to be paid).
NGU Homelettings will provide the necessary information within 4 working days of your FINAL MOVE OUT to the DPS. The repayment of your deposit should therefore take in total 11 working days to process if all the necessary information has been received by the DPS. If you haven’t got your 5 digit repayment ID code please call the DPS on 0330 303 0030 to get this. The DPS will ask you a series of security questions and upon these questions being answered correctly, the DPS will either email or post this 5 digit repayment ID code to you.
If you do not have this 5 digit ID code for your FINAL MOVE OUT appointment, it will GREATLY increase the delay in your deposit being repaid back to you.
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