If you are facing a void period and your property seems to be sticking, one of the many reasons a property remains empty is that it’s not up to the correct standard. At NGU...Monday, February 18th, 2019 Find Out More
How can we help?
Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.
Hardwork – You get out of life what you put in. We work hard for our clients and as such 74% of our new clients are from personal recommendation.
Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.
Happy Customers – If you’re happy we’re happy. We’re an award winning agent do you want to see what our customers say.Find out more
Monday – Thursday: 8:30am-6:00pm
Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent.
In 2017 we did the double, winning best agent voted for by tenants and landlords, at the coveted ESTA’s awards. We are a lettings specialist, our focus is 100% on you, to provide the support required to make your rental property a success.Find out more
So you’re looking for a new rental property or you may have found one, well you’ve come to the right place! At NGU Homelettings we are dedicated to offering expert advice and an award winning customer service.
Once you have moved in, we want to ensure that you feel happy and are delighted that you chose us as your rental agent. We offer a 24 hrs 365 days maintenance helpline for any problems you may encounter and ideally we’d love you to recommend us to your friends and family!Find out more
Whether you’re a tenant or landlord we’d like to welcome you to our team. We hope you have a fabulous rental experience from start to finish.
The guys who never give up! I always wanted to get into property, having seen my dad move up the ladder by developing our family home and taking advantage of house price increases over the years. I started by saving £250 pm towards a deposit for a buy to let (BTL). It felt like a million pounds and meant living like a hermit for two years to achieve my goal of being a landlord. Eventually £250 pm turned into a deposit of £6,000 and I managed to get on the property ladder. With the combined efforts of my brother Nigel, we managed to scale this up to 150 plus properties in 18 months.
I am passionate about what I do. Perhaps I work crazy hours sometimes – I can be in the office at 5am and finish at 8pm. I truly understand that property is there to provide a return and also that tenants are customers. I look forward to sharing the passion, commitment and knowledge I have built up over the last ten years.
“Begin with the end in mind”
I set up NGU Homelettings with my brother Chris in 2007 – we’re a family business which goes beyond family ties. This also includes relationships and friendships with our customers and employees – we have staff, tenants and landlords who’ve been with us for over 10 years!
I’m a massive advocate of hardwork, I haven’t been given anything and you only get out of life what you put in. We work hard for our clients and as such the vast majority of our landlords come from personal recommendation.
My personal background is firstly as a landlord, I own a large portfolio with my brother which we’ve run profitably for the last 10 years. This I think gives us plenty of property experience but as well as this I have a strong financial background – I’m a qualified accountant, having qualified with a top four accountancy firm. My job is essentially to make sure everything runs smoothly so that our landlords and tenants receive a seamless service. Hopefully you won’t even know I’m here!
“If my tenants and landlords are happy, I’m happy!”
I started working for NGU Homelettings back in August 2014 but have always worked in the lettings industry since I left school at 16. I started out as a lettings assistant and now manage the department so I am very happy!
I love matching people to property and enjoy the fact that every day is so different! I really enjoy working under pressure and to targets which drives my team and I believe this creates a great work ethic. I like building relationships with tenants and landlords because this just makes working at NGU more enjoyable. I have a level 2 and 3 in business management and I work very hard always putting 100% into everything I do as well as learning new things all the time.
I also manage the Sales & Investments Department. It’s really an amazing feeling finding a first time buyer their dream home or assisting a client with investing in property that will increase their personal income. I work with an amazing group of people and we’re all passionate about what we do.
“Success is not just what you accomplish in your life, it is about what you inspire others to do”
I started working for the company in 2012 as a part time member of staff. During my time here, I have worked on different departments and gained a vast amount of experience within the housing market.
My current role within the company is managing the operations team which includes the maintenance and rent departments as well as our in-house gas engineer. My main role is to make sure everything runs smoothly within the operations team – making sure both landlords and tenants are getting the best service possible from all our staff.
“The expert in anything was once a beginner”
During my time with NGU Homelettings I have helped to build up the department and have formed great relationships with staff, customers and tradesman. Being part of the maintenance department I aim to ensure all enquiries / maintenance issues are dealt with in a timely manner to guarantee a great customer journey. I have enjoyed working as part of the team and have loved seeing each department succeed and improve in what they do.
“I believe that hard work really does pay-off. Together everyone achieves more.”
I have recently started working for NGU Homelettings as part of the maintenance team.
Within the maintenance department my aim is to make sure all customers are happy with the service we provide, by working with each person, landlords and tenants to meet their individual needs. I enjoy working in the maintenance department and I’m looking forward to continuing to build customer relationships.
“Team work divides the tasks and multiplies the success”
My role is to ensure all rent is paid on time and to help landlords / tenants along the way. I am determined to meet the high standards our customers expect and will always go that extra mile!
I have worked within lettings since leaving school in 2012, I completed my apprenticeship in Business Admin as a lettings negotiator. I love working within lettings but had decided it was time for a change and a new challenge, I was delighted when NGU Homelettings offered me the position as the Rent Manager!
I am a young adult who aims to do well in everything I do. In my spare time I love going away on trips. Preferably soaking up some sun with my other half!
“Always treat others how you would like them to treat you”
I started my career with NGU in the summer of 2010 as an entry level letting agent and over time have been fortunate enough to move through the ranks enabling me to learn about all aspects of this business we are in – the good the bad and the ugly!
There is no real typical day for me which is one of the reasons I love my role. However, days are split between internal factors which will revolve around emails and calls with the managers, meetings with the various departments and targets etc. Externally I still like to get my hands dirty and be out bound and deal with tenants in person as ultimately that’s where my strengths are and what I excel at.
I truly believe that NGU Homelettings USP, is the people that work for us and the professional culture we have set within the company.
I treat each property as if it were my own and genuinely care about everything I do – and won’t comprise on our professionalism and the product we offer.
Keeping moral up is key and having the odd practical joke will not go a miss for keeping spirits high!
“Carpe diem – Sieze the day”
I am an outbound member of staff being the face of NGU Homelettings so it is important to make first impressions count.
My job role consists of managing a portfolio of properties within my region, giving regular updates and correspondence to landlords and providing them with a quality service.
I carry out viewings, moving tenants in and out of properties, maintenance checks when an issue has been reported and property inspections to ensure that standards are being kept. I also carry out rental appointments to help tenants with any arrears they have whilst building a friendly but professional relationship.
I enjoy working under pressure and I thrive off being out of my comfort zone which is great with my role at NGU.
My personal background is I grew up in a small town in Cornwall before serving 14 years in the Royal Navy. I relocated to the North East to settle down with my partner and start a family. I enjoy spending time with my family / friends and going on adventures with my dog. I have a strong passion for football, music and most importantly loving life!
“No matter how successful you get, never forget who you are and where you started”
I am an experienced property agent specialising in maximising revenue generated from this asset class. I am able to apply and dedicate my time and energy to any challenge given to me; this is evidenced by my successes in property, receiving multiple awards, and creating highly performing portfolios for my clients.
Property offers long term asset growth as well as instant positive cash flow if the correct strategy is followed. The architectural aspect of property has always been an obsession of mine but I will never forget my number one rule which is property must make financial sense regardless of its beauty.
“See things as they are, see them better than they are and make a plan to get there.”
I started working at NGU in April 2019, and have worked in the sales and lettings industry since graduating from university in 2017. Being in this industry is very challenging but also extremely rewarding, whether it’s helping first time buyers purchase their first home or sourcing properties for landlords that will give a great return!
One of my main job roles is the property investment side of the company. This involves communicating with a wide range of investors who are looking to invest their money in bricks and mortar, whether it be Buy-To-Let, Buy-To-Flip, Rock Solid Rentals or Lease Options. From an initial strategic phone call, to understand the clients’ requirements, we then source and view potential investment properties from which we create a prospectus to allow the investor to make an informed decision based on the data collected from our refurbishment team and different deal machines.
I also fully manage the pipeline of investment and home sales which can be up to 20 deals at one time. This includes the initial offer, liaising with solicitors, answering enquiries and finally getting the sale over the line to completion.
I couldn’t think of a better place to work than NGU, I am constantly learning new skills and gaining knowledge daily. There is a huge variety of roles to cover, and not one day is the same as the other!
“Don’t think of cost, think of value”
I started working for NGU Homesales back in September 2014, having returned to work after having my son, excited to start a new chapter in my working life. Having performed many different roles over the years, I have exceptional telephone / customer service skills and can turn my hand to anything asked of me.
My role at NGU was initially sales driven, and over the years the business and my role has changed and I have adapted to this and I now do a variety of tasks within Homesales, Investments and Lettings.
I love creating positive relationships with landlords, investors, customers and tenants. I feel happy to know that I’ve been professional and helpful in any way I can be to maintain the positive image of NGU.
I’m a friendly lady, I love working here and enjoy working with all the talented individuals, spread throughout our head office and beyond. I have worked for the last 26 years since leaving school with 10 G.C.S.E’s and have amassed a lifetime of experience and knowledge which has helped me along the way.
“The best things in life aren’t things!”
I am a fully qualified gas engineer and have been qualified for over 10 years.
I started working for NGU as an external contractor whilst running my own gas engineer business. During this time I built up a professional relationship with a vast amount of tenants through NGU. Since then, I have become a full time member of staff as of April 2017.
My role is to complete all gas and plumbing jobs for the company as well as to give my expert opinion so that issues are rectified as quickly and cost effectively as possible to save our landlords money.
“Work hard and be proud of what you achieve”
I started my lettings career journey in March 2019 after I received my Level 3 college Diploma. Joining NGU has been the best decision I have ever made and I have not looked back since. Every day is different and I learn something new each day. The team at NGU is an added bonus, I could not have asked for a better team!
My role consists of providing a great front of house service, arranging viewings, taking general enquiries over the phone and via emails as well as updating tenants and landlords with applications.
Teamwork is a huge part of my role, without this, I would not have been able to provide a great service to both landlords and tenants.
I am progressing my career in lettings as an apprentice and I am learning new skills everyday that can help me to excel in the future. My colleagues are a huge part of my apprenticeship; they are teaching me new skills that can make my work better.
“Great things in business are never done by one person”
I began my lettings career with NGU in October 2017. I have never looked back since.
My job role within the company is to speak to both tenants and landlords. This includes; providing a front of house service, arranging viewings, taking enquiries, arranging home visits, move-ins and providing updates and feedback to both landlords and tenants. I also have to liaise with my other colleagues in different departments to make sure we provide an excellent service.
I share the responsibility of our in house vetting service with Katie. From this, I believe I contribute to gaining a good, trusting relationship with both our tenants and landlords.
“Pleasure in the job puts perfection in the work”
I started working for NGU in February 2017 part-time. After years of working in the trade industry it was a new path for me, and one I am very pleased I chose! I have been here over a year and I am now working full-time. I believe that our tenants and landlords get the best service because we work hard together and truly want to do a good job. Every day is different and building strong relationships with my colleagues and landlords is my priority.
“If you take the team out of teamwork, it’s just work. Now who wants that?”
Our entrance is on the side road, Elder Grove, between the Co-Op and Gateshead Age UK on Durham Road. We are above Gateshead Age UK. There are several public carparks around our office.
New Lettings & Sales
8.30 am to 6.00 pm Monday to Thursday
8.30 am to 5.00 pm Friday
9.00 am to 2.00 pm Saturday
(Maintenance, Rental & Refurbishment Departments)
9am – 5.30 pm Monday to Thursday
9am – 5.00 pm Friday
Our landlord’s properties are all over the North-East of England allowing you to have a single point of contact if you’re a portfolio landlord. We also have regional managers covering individual areas, giving you local expertise as well as boots on the ground.
We cover all the major areas and cities in the North East including:
We are always here to keep you up-to-date with everything happening in the property market both local and national, and lots of articles to read …
I hope you enjoyed our previous articles on Universal Credit which has given you more confidence in accepting Universal Credit tenants. An interesting fact is that two thirds of landlords are hesitant to accept...Thursday, January 3rd, 2019 Find Out More
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