NGU Home Lettings

We offer two different packages to our landlords:

A tenant find only service where we will find you a tenant, vet them and move them in, performing a comprehensive inventory as part of the package.

OR

A full management service (including HMO’s) which comprises your tenant find and also dealing with day to day maintenance, collecting rent, any other issues concerning your property as well as refurbishment post tenancy.

Tenant Find Only Service

Finding a Tenant

Most tenants begin their search for properties online, therefore it is of huge importance to present our listings in the best possible way.  We advertise all our properties on a variety of portals, Rightmove, Gumtree, our website etc. and also pay extra money to “Feature Properties” so they appear at the top of any searches.  By ensuring our properties are seen first it allows us to let properties quickly.

We also provide professional marketing through our catchy descriptions, great photography and a “To-Let” board.

Vetting

We do not want someone moving into your property who we wouldn’t tenant ourselves.  So after conducting an accompanied viewing we do comprehensive checks and referencing, all in-house, to make sure all the details are correctly verified.  We have a strict criteria for tenants to ensure they have no bad debt, poor rental history etc. ensuring only suitable applicants are presented to you.

Moving-In

As part of our package we ensure all the relevant paperwork is properly drawn up and signed, to provide everyone with the right protection, before we check tenants into a property.  This will also include an extensive inventory with photographs to stop any confusion over damages and the deposit.

Full Property Management Service

On top of the tenant find service we provide full management. We have two dedicated departments to help, as well as our portfolio managers.

The Maintenance Team

We have a dedicated team who will deal with any maintenance questions you have or any reported by your tenants.

All of our vetted contractors have agreed to our service levels and the following time frames, so that we can deal with any queries in a timely manner.

• Gas and Water – Attended within 24 hours
• Roof Leaks – Attended within 24 hours
• Non-Emergency Jobs – Attended within 7 working days

Before instructing any tradesman we check our service log for any warranties, guarantees or service contracts to ensure the right tradesman attends and to check if it is covered by any previous work. This makes sure landlords don’t pay for the same work twice.

We also offer our tenants an out of hour’s maintenance hotline.  Our contractors are on call 24/7 for any genuine emergency issues.  We will deal with those late night or Sunday morning SOS calls by identifying if there is a real emergency and ensuring a tradesman resolves it before any harm or further damage occurs.

The Rental Team

Our rental team are there to ensure that any issues are resolved immediately before they result in any unnecessary arrears.

All tenants pay by direct debit so that if a payment is missed, we are told that day and can contact the tenant immediately to resolve the matter.  We can also amend a direct debit to make up for any arrears, agreed payment plans or any final rental payments.  We also take payments by card, allowing us to take recurring payments, if a direct debit is cancelled.

For housing benefit tenants we ensure all necessary information has been handed into the local council before a tenancy is granted.  We also, wherever possible, gain direct payment from the local council.

Rent payments are processed to the landlord, the next day after being received.  We never keep client money for longer than is required, to ensure landlords are able to manage their cash-flow.

Portfolio Managers

We have local portfolio managers; these are our boots on the ground. They will do the initial viewing, move-in, six monthly or annual inspections, any rental or maintenance visits as well as the final move-out.  This ensures the tenant and landlord have the same person throughout the tenancy and point of contact.  It also allows us to have complete knowledge of any property and tenant from the beginning to the end of the tenancy.

Our portfolio managers deal with specific areas and so by using this knowledge we can provide you with local expertise.

Tyne & Wear: 0191 491 0344 | Teesside: 01642 312 312 | Darlington: 01325 353 222