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I started working for the company in 2012 as a part time member of staff. During my time here, I have worked on different departments and gained a vast amount of experience within the housing market.
My current role within the company is managing the operations team which includes the maintenance and rent departments as well as our in-house gas engineer. My main role is to make sure everything runs smoothly within the operations team – making sure both landlords and tenants are getting the best service possible from all our staff.
“The expert in anything was once a beginner”
During my time with NGU Homelettings I have helped to build up the department and have formed great relationships with staff, customers and tradesman. Being part of the maintenance department I aim to ensure all enquiries / maintenance issues are dealt with in a timely manner to guarantee a great customer journey. I have enjoyed working as part of the team and have loved seeing each department succeed and improve in what they do.
“I believe that hard work really does pay-off. Together everyone achieves more.”
I have recently started working for NGU Homelettings as part of the maintenance team.
Within the maintenance department my aim is to make sure all customers are happy with the service we provide, by working with each person, landlords and tenants to meet their individual needs. I enjoy working in the maintenance department and I’m looking forward to continuing to build customer relationships.
“Team work divides the tasks and multiplies the success”
My role is to ensure all rent is paid on time and to help landlords / tenants along the way. I am determined to meet the high standards our customers expect and will always go that extra mile!
I have worked within lettings since leaving school in 2012, I completed my apprenticeship in Business Admin as a lettings negotiator. I love working within lettings but had decided it was time for a change and a new challenge, I was delighted when NGU Homelettings offered me the position as the Rent Manager!
I am a young adult who aims to do well in everything I do. In my spare time I love going away on trips. Preferably soaking up some sun with my other half!
“Always treat others how you would like them to treat you”
I started my career with NGU in the summer of 2010 as an entry level letting agent and over time have been fortunate enough to move through the ranks enabling me to learn about all aspects of this business we are in – the good the bad and the ugly!
There is no real typical day for me which is one of the reasons I love my role. However, days are split between internal factors which will revolve around emails and calls with the managers, meetings with the various departments and targets etc. Externally I still like to get my hands dirty and be out bound and deal with tenants in person as ultimately that’s where my strengths are and what I excel at.
I truly believe that NGU Homelettings USP, is the people that work for us and the professional culture we have set within the company.
I treat each property as if it were my own and genuinely care about everything I do – and won’t comprise on our professionalism and the product we offer.
Keeping moral up is key and having the odd practical joke will not go a miss for keeping spirits high!
“Carpe diem – Sieze the day”
I am an outbound member of staff being the face of NGU Homelettings so it is important to make first impressions count.
My job role consists of managing a portfolio of properties within my region, giving regular updates and correspondence to landlords and providing them with a quality service.
I carry out viewings, moving tenants in and out of properties, maintenance checks when an issue has been reported and property inspections to ensure that standards are being kept. I also carry out rental appointments to help tenants with any arrears they have whilst building a friendly but professional relationship.
I enjoy working under pressure and I thrive off being out of my comfort zone which is great with my role at NGU.
My personal background is I grew up in a small town in Cornwall before serving 14 years in the Royal Navy. I relocated to the North East to settle down with my partner and start a family. I enjoy spending time with my family / friends and going on adventures with my dog. I have a strong passion for football, music and most importantly loving life!
“No matter how successful you get, never forget who you are and where you started”
I began working at NGU Homelettings in August 2015 as a lettings assistant and last year I took on the role of regional manager.
Although I have always worked in admin roles this was the first time I had worked for a letting agent and it is such a varied job, you never get two days the same. Most of my time is now spent out of the office on appointments. I love the fact that I get to meet the tenants in person and get the chance to build a good relationship with them and our landlords.
“Together everyone achieves more”
Quality of service as well as fees are important to landlords. Our management fees start from 5% + VAT to landlords who take up our managed service.
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