?

How can we help?

Have a Question?

By using this form you agree with the storage and handling of your data by this website. View the terms of our policy here.

Call our team

Tyne & Wear: 0191 491 0344
Teesside: 01642 312 312
Darlington: 01325 353 222

Want to Save Money in 2019?

Click here

Tenant Handbook-tell your tenants how to treat your property!

This entry was posted on Wednesday, February 4th, 2015 by Nigel

When a tenant moves into a property managed by us, NGU Homelettings, our key focus will be completing the tenancy agreement and making sure we provide a thorough inventory with photographs. The tenant’s key focus is generally a lot different and they are consumed by the excitement of moving into their new property

 

 

Often at the move-in stage, your new tenant will have family members to help them move-in and unpack cars full of furniture. At this stage even though you are trying to highlight the key points to living at your property it generally goes in one ear and out of the other.  It is very important for you and your tenant that you explain HOW your property should be treated so they’ll know what is expected and what isn’t.

 

 

This is why we have produced a Tenant Handbook which provides all the information that the tenant needs whilst they are living in your property. The tenant handbook provides detail that could not be included in a tenancy agreement and the language used is more simplified to make it a useful document for the tenant. It covers areas such as:

 

 

  • How to Contact us
  • Customer Service Standards
  • Rent
  • Repairs and Improvements
  • Living in Your Home
  • Working Alongside of Tenant(s)
  • Ending a Tenancy
  • Complaints
  • Useful Contacts

 

This ensures the tenant knows who to call and why and the terms and conditions of renting a property from you.

 

 

Please click on the link below to see a copy of the handbook that we give out to our tenants:

 

 

https://www.nguhomelettings.com/tenant-handbook.pdf

 

 

If you would like to read more articles on issues that landlords face please click on the link below which takes you to our blog which has all of the articles we have ever wrote:

 

 

http://blog.nguhomelettings.com/

 

 

Your

 

 

 

Chris Fitzakerley

 

NGU Home Lettings are here to help ...

Send us your property enquiry

Esta Awards
SAVE MONEY!

Want to Save Money in 2019?

As a landlord it’s becoming increasingly difficult to make money in property. So for the next year our aim is to save landlords money!