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Tyne & Wear: 0191 491 0344
Teesside: 01642 312 312
Darlington: 01325 353 222

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Application Process

So you’re looking for a new rental property or you may have found one, well you’ve come to the right place! At NGU Homelettings we are dedicated to offering expert advice and an award winning customer service to all of our tenants.

We aim to help you find your dream home and move you into it seamlessly!  We want to ensure that your rental experience is exceptional, that you feel happy, content and delighted that you chose NGU Homelettings as your rental agent.  Ideally we’d love you to recommend us to your friends and family!

Finding your new home

We find that most tenants will find their new property through the web, either from our NGU Homelettings website or from Rightmove.  If you have seen a property that you would like more information about, you can contact us directly on 0191 491 0344 – Option 1.

Viewing the Property

After we have run through the property details with you and ensured you meet our criteria we will arrange a property viewing with one of our staff to show you around.

Tenant Fees

If you decide to take the property we will need you to pay an administration fee to pay for your credit references and to draw up the tenancy.  Tenants fees range from £140 (inclusive of VAT) to half a month’s rent (inclusive of VAT) – this is dependent on the property.

Credit References

Once you have paid your tenant fee you will need to complete our referencing forms.  To complete the forms you will need to click on the links below and provide accurate information to the questions:

To electronically sign the forms, at the bottom please left click and hold the button while moving the cursor. Please submit one form per tenant or guarantor, after you have finished the first form you can click the same link again to restart the process.

If you have any issues with this electronic form or would like further information you can speak to the lettings team on 0191 491 0344 – Option 1.

Additional Information

We will also request further documentation once you have submitted your credit check forms to verify some of the details you have provided.  These will be confirmed via email after submission.

Securing the Property 

In most cases we require the tenant to pay half a month’s rent to secure a property, as a holding fee.  The holding fee is none-refundable and taken as part of the deposit once you move-in.  Prior to moving in we will need any rent in advance and the remainder of the deposit.  The deposit will be registered with the Deposit Protection Service (DPS), for further information see www.depositprotection.com

The process from start to finish should take no longer than a week dependent on references.  We will draw up an Assured Short-Hold Tenancy Agreement (AST) which details the rent, length of contract and deposit amount.  We will require you to sign the document before commencing the tenancy.

Do you take housing benefits?

This is entirely the choice of the landlord but as a letting agent we are more than happy to take housing benefits. If you require any further information do not hesitate to contact us on 0191 491 0344 and choose Option 1.

Tyne & Wear: 0191 491 0344 | Teesside: 01642 312 312 | Darlington: 01325 353 222

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Quality of service as well as fees are important to landlords.  Our management fees start from 5% + VAT to landlords who take up our managed service.