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Call our team

Tyne & Wear: 0191 491 0344
Teesside: 01642 312 312
Darlington: 01325 353 222

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We have a dedicated team who will deal with any maintenance queries you have.

You can now report any maintenance issues you have by clicking on the yellow button which will take you to our online system.  Please upload photos of the issue you are reporting since this will help us to understand it better.

Note: Once you report a job all communication will be through our online system.  You will receive an email once you report an issue and use this link to access any notes and updates on the existing job.


Maintenance Service Levels

All of our vetted contractors have agreed to our service levels and the following time frames, so that we can deal with any queries in a timely manner.

  • Gas and Water – Attended within 24 hours
  • Roof Leaks – Attended within 24 hours
  • Non-Emergency Jobs – Attended within 7 working days

Before instructing any tradesman we check our service log for any warranties, guarantees or service contracts to ensure the right person attends the job and to check if it is covered by any previous work.


Emergency Phone Number

We also offer our tenants an out of hour’s emergency phone number.  Our contractors are on call 24/7 for any genuine emergency issues.  We will deal with those late night or Sunday morning SOS calls by identifying if there is a real emergency and ensuring a tradesman resolves it before any harm or further damage occurs.

To access this emergency phone line – phone 0191 491 0344 – Option 3 out of hours and you will be given a mobile number to contact in the event of an emergency.


Decoration Requests

We are happy for you to improve your home but you must put it in writing any improvements you plan to make and get authorisation back from us before doing them. You can inform us of a decoration request by calling 0191 491 0344 and choose option 3 or email: maintenance@nguhomelettings.com detailing:

  • Your Name
  • Property Address
  • Mobile Number
  • Details of your request

Tyne & Wear: 0191 491 0344 | Teesside: 01642 312 312 | Darlington: 01325 353 222

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